![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhEKqXt5Ey8hHKYs-eRNMAMtprNPEAGVOqzHaJhhgNqfEJjG5pRvCJGYP4BkTbVqkRiWxze3iPlmtfhyrSGEoXxeF_3VvmIRge8icwgqXJ_tbmBbHa-btdz8zvPbsai3EMBYV9zDQ/s320/HDR+iPod.jpg)
I needed hardware support here. Mind you I've never once meandered into the local Apple store, nevermind the Genius Bar. Yet I made an appointment, shuffled my way through and talked to the resident genius.
I was prepped and ready for a requests for long-lost receipts, RMA codes and waiting months for a refurbishment. So I met my genius, she listened to the symptoms, typed a while on her laptop and... handed me a new iPod.
Seriously, just like that.
The serial number was dutifully registered by iTunes and was shown to still be under warranty. So I signed for receipt of a new device and walked out the door. Ten minutes, tops.
What the eff? Why isn't life always this easy?
I'm sync'ing now and probably have a few hours to go. Small price to pay for instant gratification. I've given Apple lots of business; it's refreshing to see that they treat their customers with the same kind of loyalty.
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